Privacy Policy

Last updated: 9 July 2026

At Raww.LDN, we respect your privacy and want you to understand what personal information we collect, why we collect it and how we use it.

This Privacy Policy applies when you visit our website, place an order, contact us or sign up to receive updates from Raww.LDN.

Under UK data protection law, a privacy notice should explain what information is collected, why it is used, how long it is kept, who it may be shared with and the rights individuals have over their personal information.

1. Who we are

Raww.LDN is an independent clothing and lifestyle brand.
Trading as: Raww.LDN
Email: hello@rawwldn.com
For the purposes of UK data protection law, the business named above is responsible for deciding how and why your personal information is used.

2. Information we collect

Depending on how you use our website, we may collect:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Details about the products you order

  • Order and transaction history

  • Information you provide when contacting us

  • Marketing preferences

  • Technical information about how you use our website, such as your browser, device, IP address and website activity

  • Cookie and similar technology information, depending on your choices

We do not need to receive or store your full card details ourselves. Payments are processed through third-party payment providers such as Stripe. Stripe separately explains how it processes personal information in its own privacy documentation.

3. How we use your information

We may use your personal information to:

  • Process and deliver your order

  • Take and manage payments

  • Send order confirmations and delivery updates

  • Handle returns, refunds and customer enquiries

  • Prevent fraud and protect the security of our website

  • Keep appropriate business, financial and tax records

  • Improve our website, products and customer experience

  • Send marketing communications where we have an appropriate legal basis to do so

  • Meet our legal and regulatory obligations

We only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may include performing our contract with you, complying with a legal obligation, pursuing our legitimate business interests or relying on your consent.

4. Orders and payments

When you place an order, we use the personal information you provide to fulfil your purchase, arrange delivery, communicate with you and deal with any returns or refunds.

Our website is built using Squarespace, and payments may be processed by Stripe. These providers may process personal information in order to provide their services to us. Squarespace and Stripe publish their own privacy and data protection information explaining their practices.

5. Who we share information with

We may share personal information only where necessary with trusted third parties that help us operate Raww.LDN, including:

  • Website hosting and e-commerce providers

  • Payment processors

  • Delivery and courier companies

  • Email and communications providers

  • Accountants, professional advisers or service providers

  • Fraud prevention and security providers

  • Government authorities or regulators where required by law

We do not sell your personal information.

6. Marketing

You may choose to sign up to receive information about new drops, product launches, offers and other Raww.LDN news.

Where consent is required, you can change your mind and unsubscribe at any time by clicking the unsubscribe link in an email or contacting us directly.

Electronic marketing is also subject to the Privacy and Electronic Communications Regulations, and consent may be required for some forms of direct electronic marketing.

7. Cookies

Our website may use cookies and similar technologies to:

  • Make the website work properly

  • Remember your preferences

  • Understand how visitors use the website

  • Improve performance

  • Support analytics or marketing, where permitted and where appropriate consent has been obtained

Some cookies are essential for the website to function. Other non-essential cookies may require your permission before being placed on your device.

Squarespace provides tools for displaying a cookie banner and obtaining permission for certain non-essential cookies.

More information should be available in our Cookie Policy and through our website's cookie settings.

8. Children's privacy

Raww.LDN sells clothing and accessories that may be worn by children and teenagers. We take the privacy of younger people seriously.

Our online store is designed for purchasing products and does not intentionally require children to provide more personal information than is necessary. Where a young person is unable to legally enter into a purchase themselves, a parent or guardian should place the order on their behalf.

We do not knowingly use children's personal information for profiling or targeted advertising without considering the additional protections required by law.

UK data protection law gives particular protection to children's personal information, and privacy information provided to children should be clear and easy to understand.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the reason it was collected, including to:

  • Complete and manage orders

  • Deal with returns, refunds or disputes

  • Keep required financial and business records

  • Meet legal or regulatory obligations

  • Protect or defend legal claims

Different types of information may be kept for different lengths of time.

UK GDPR requires organisations to explain their retention periods or the criteria used to decide how long information is kept.

10. International transfers

Some of the companies that help operate our website or process information may process personal data outside the UK.

Where international transfers take place, appropriate safeguards must be used where required by applicable data protection law. Squarespace states that it uses recognised transfer mechanisms, including UK Standard Contractual Clauses where relevant.

11. Keeping your information safe

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

12. Your rights

Depending on the circumstances, you may have the right to:

  • Ask for access to the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw consent where we rely on consent

These rights are subject to certain conditions and exceptions under data protection law.

To make a request, contact:

Email: [Insert Raww.LDN privacy/contact email]

13. Complaints

Please contact us first if you have any questions or concerns about how we use your personal information, and we will do our best to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal requirements.

The latest version will always be published on this page with the date it was last updated.